Joel Garfinkle

Presidents and CEOs talk about Executive Presence as a number one quality they seek in potential leaders. What is it, exactly? Do people on your team have it? How do you foster that quality where others aren’t thinking to look? In my talk, “Executive Presence: Four Ways to Convey Confidence and Command Respect as a Leader,” I break down the aspects of building Executive Presence, and talk about the reasons why some excellent candidates are hiding within your own organization, right now. If you want to know why some of your greatest resources might be going unnoticed, read on.

  1. Unconventional: Think of the unusual characters on your team – the scientists, the technical staff, the introverts and the members with unconventional experience or education. They could be women in a male-dominated field, or minorities or foreign-born citizens from your international offices. Often, these team members are overlooked because they don’t fit the stereotypical expectations for how executive leadership should look or act. You can help change that perception by providing the coaching and training they need to change perceptions and enhance visibility to their accomplishments.
  2. Unassuming: Many people feel uncomfortable stepping forward, being in the spotlight, or leading the charge with big ideas. Whether they come from a culture or upbringing where drawing attention or challenging authority were taboo, or they lack confidence in the value they bring to the table, you can help deferential team members find their voice and rise to the occasion. They have great ideas, and you can provide the opportunities to build the skills to confidently share them to a wider audience.
  3. Unpromoted: Similarly, people often feel discomfort at the idea of “tooting their own horn” and instead hope that their hard work and accomplishments speak for themselves. Unfortunately, this is often not the case and great effort goes unnoticed or is attributed to others. The good news is that there are a variety of ways to respectfully and positively self-promote, including gaining the ear of a mentor/advocate like you. With proper coaching and your assistance, you can help improve your quiet team members’ perception and influence in the company.
  4. Unorganized: If you have leaders who have great ideas, loads of charisma and a convincing style, but who struggle with productivity and planning, you may have an untapped goldmine waiting for some executive training. Many people are challenged by focus and staying on task – with the right tools, someone with time management and planning issues can start to realize the potential of their great insights become a shining star in your company.

Don’t seek new talent until you’ve invested in the underutilized members of your existing team. Guaranteed, there are several overlooked leaders in your organization just waiting to be uncovered by someone looking with the right lens. Help them build the skills to strengthen their Executive Presence and you will make your company stronger as a whole.

Joel Garfinkle is recognized as one of the top 50 coaches in the U.S., having worked with many of the world’s leading companies, including Oracle, Google, Amazon, Deloitte, The Ritz-Carlton, and Starbucks. He is the author of 7 books and over 300+ articles on leadership. He is a sought-after speaker and corporate trainer that has delivered more than 1000 workshops, speeches and keynote addresses.

The notion that companies need to invest in their people has been around for many years, but it’s only recently we’ve begun to realize we’ve been investing improperly.  In fact, we often unintentionally do harm.  What?

Consider these common examples that were designed to help but have evolved into expensive and time-consuming affairs that are no longer justified in their current form.

Employee evaluation systems.  They are ostensibly created to keep employees informed about their performance, to offer needed feedback, and to develop longer-term career paths.  In practice, they are often a nightmare, loathed by nearly every participant.  Most should be radically streamlined.

Gamification.  Possibly the most popular engagement-related trend in years, this is a clever approach to helping employee’s win “stuff.”  Stuff (e.g., points to use for coffee mugs, t-shirts, and gift certificates) really doesn’t motivate.  It does, however, create people focused on “stuff” instead of work.

Bloated human resource policy books.  Human Resources is the home for people who care about employees, right?  One wonders.  The modern digitized policy book has become a bastion of arcane rules that does nothing but add problematic bloat.  Well, at least we all know the maximum height for plants on our desks.

These practices take tons of our precious limited time.  They suck up massive amounts of resources.  They have a net neutral, or net negative, effect on motivation.  That means morale takes a hit, indirectly impacting retention and productivity. 

Let’s think about a better way.  For most of us, there are a few givens these days.  Aside from a mission that matters, environmental stewardship, and ethical leadership, there are a few categories of employee investments that make people believe in the organization.  These are investments that attract talent and spur innovation by helping employees in ways that truly matter. 

Think about these modern examples:

Culture based hiring.  Hiring has long been lopsided, focused mostly on skills and IQ.  Understandable, but not sufficient.  Remember, chemistry trumps talent.  So, you need people who fit, not just people who are smart.  That means hiring practices that leverage employee groups beyond the hiring managers, emotional intelligence testing, applied task interviewing, and honest realistic job previews.

Facilitated breaks.  The most productive people and teams don’t work 100% of the time.  For peak performance, the brain needs a few breaks.  Step one – encourage people to take a few small (5-10 minute) breaks during their work day.  Step two – give them options the might enjoy during downtime (e.g., foosball, basketball, walking trails, meditation space, a nap room). 

Employee interest groups.  People often find it comforting and informative to gather with similar others to discuss careers and life at work.  Groups based on age, gender, ethnicity, and other categories are now quite common.  In support of diversity and inclusion, these opportunities for networking within subgroups of employees is a highly valued activity.

Real vacation time.  Regardless of how many days of vacation you actually have, the more interesting question is how many do you use?  In the US, for example, about half of workers have unused vacation time each year (and we don’t have that many to begin with).  The least we can do is honestly help them use what they have.  Managers should be evaluated based on the percentage of vacation time used.  How about a rule that requires mandatory vacation time?

Community involvement.  Offices reside in very real communities.  That means they have an impact in terms of traffic, pollution, noise, and so on.  Thus, giving back matters.  This might take many forms.  Donations and philanthropy are an obvious choice, but real involvement in the form of service projects and participation in charity work are also very popular. 

Friends and family days.  It seems that work often feels immensely separated from the rest of life, but it doesn’t have to be that way.  Bringing some elements of non-work life into the workplace can make work feel far more hospitable.  That’s why companies have bring your children to work day, bring your parents to work day, and, increasingly, are trying to make work pet-friendly. 

Concierge services.  Life doesn’t stop just because you’re at work.  Many times, people really need a helping hand getting things done in life to accommodate the time they need to spend at work.  In response to this need, more and more companies are trying to help by providing onsite healthcare, dry cleaning services, and even car washes. 

I can hear what you’re thinking.  Those things are expensive!  True, but you likely have all of the money you need to embrace these practices.  You’re simply spending it on a bloated evaluation system, excessive gamification, meetings dedicated to improving arcane HR policies, and other practices that build bloat instead of productivity. 

If you want to attract and retain a truly great team, pay attention.  Your labor force is shifting rapidly, and the new kids want more than just a paycheck.  They want purpose.  It’s time to let a few practices and policies go so that you can invest in practices that directly serve what matters most – your people.